Terms of Service

Last Updated: December 17, 2024

Agreement to Terms

By accessing or using Soyicandleil.world, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our website or use our services.

Products and Services

Product Descriptions

We strive to provide accurate descriptions and images of our handmade products. However, as each item is individually crafted, slight variations in color, size, and design may occur. These variations are a natural characteristic of handmade items and should not be considered defects.

Custom Orders

Custom orders are created specifically for you based on your specifications. Once production begins, custom orders cannot be canceled. We will work closely with you to ensure the final product meets your expectations.

Pricing

All prices are listed in US Dollars and are subject to change without notice. We reserve the right to modify prices at any time, but changes will not affect orders already placed.

Ordering and Payment

Order Acceptance

Your order constitutes an offer to purchase our products. We reserve the right to accept or decline any order for any reason. If we cannot fulfill your order, we will notify you promptly and issue a full refund if payment has been received.

Payment Terms

• Payment is required at the time of order
• We accept major credit cards and other payment methods as indicated
• For custom orders, a deposit may be required
• All payments are processed securely through encrypted systems

Shipping and Delivery

We ship worldwide from our studio in Cardigan, United Kingdom. Shipping costs and delivery times vary by location and will be calculated at checkout. We carefully package all items to ensure safe delivery, but are not responsible for damage caused by shipping carriers.

Delivery Times

• Ready-made items: 3-7 business days processing
• Custom orders: 3-6 weeks depending on complexity
• International shipping may take additional time

Returns and Refunds

Please refer to our Return Policy for detailed information about returns, exchanges, and refunds.

Intellectual Property

All content on this website, including designs, images, text, and logos, is the property of Soyicandleil.world and is protected by copyright laws. You may not reproduce, distribute, or use our content without explicit written permission.

Your Designs

If you provide designs or ideas for custom work, you grant us a non-exclusive license to use these designs to create your commissioned piece. We will not use your designs for other customers without your permission.

Limitation of Liability

To the fullest extent permitted by law, Soyicandleil.world shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our products or services.

Disclaimers

Our handmade products are provided "as is" without any warranties, express or implied. We do not guarantee that our products will meet your specific requirements or that they will be error-free.

Indemnification

You agree to indemnify and hold Soyicandleil.world harmless from any claims, losses, damages, liabilities, and expenses arising from your use of our website or violation of these terms.

Governing Law

These Terms of Service are governed by the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in the United Kingdom.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the modified terms.

Contact Information

For questions about these Terms of Service, please contact us:

Email: askuse@soyicandleil.world
Phone: +441239621399
Address: 59 North Rd, Cardigan SA43 1LS, United Kingdom